These Regulations define the rules for making purchases in the online store operated by the Seller at: kulunove.pl
I. General provisions
The owner and administrator of the online store Kulunove operating at kulunove.pl is: Kulunove Karolina Słoma, Chełmońskiego 89, 99-400 Łowicz, NIP: 8341841118, REGON: 368934619.
You can contact the online store from Monday to Friday from 10:00 a.m. to 4:00 p.m. by phone: +48 536 457 258, by e-mail: kontakt@kulunove.pl, as well as using the contact details available on the online store website in the contact tab.
The Regulations specify in particular the rules for using the Kulunove online store by Customers, i.e.: the method of placing orders and their execution, the method and deadlines for delivery of products, withdrawal from the contract, as well as the complaint procedure.
II. Definitions
Online store - online store available at: kulunove.pl, where users can purchase products via the Internet (electronically);
Administrator, interchangeably referred to as the Service Provider or Seller – an entity providing sales services exclusively via the Online Store under the terms and conditions specified in these Regulations, i.e.: Kulunove Karolina Słoma, Chełmońskiego 89, 99-400 Łowicz, NIP: 8341841118, REGON: 368934619;
Website – electronic address kulunove.pl under which the Online Store operates;
Product or Goods – an item that can be ordered in the Online Store;
Customer – an adult natural person with full legal capacity, a legal person and an organizational unit without legal personality to which the law grants legal capacity, purchasing products via the online store available at kulunove.pl;
Consumer - a Customer who is a natural person who uses the Online Store for purposes not directly related to his or her business or professional activity;
User – a customer who has created an account in the online store;
Account – access to the Online Store resources provided to the User free of charge by the Administrator, which collects the User's voluntarily provided data and information about their activities on the website. The Account is maintained by the Administrator for the User under the login provided by the User;
Login – Customer identifier in the Online Store – e-mail address or other identifier indicated by the User during Registration enabling his identification in the Online Store;
Password – a unique series of characters (numbers and/or special characters, lowercase/uppercase letters without Polish characters) selected by the Customer during Registration with the possibility of its modification in the Account settings, used to log in to the Online Store in order to confirm the Customer’s identity;
Registration – the process of creating an Account by the User in the Kulunove online store;
Newsletter – electronic information issued by the owner of the Online Store, which includes, among other things, information about the Online Store’s offer and information about promotions, sent to the e-mail addresses of registered Users, provided that they consent to the sending of such information;
Shopping Cart – an element of the Online Store through which the Customer specifies the order details, in particular: quantity and size of products, delivery address, invoice details, delivery method, payment selection;
Order – an offer to conclude a sales contract submitted by the Customer via the online store;
Sales agreement - a sales agreement for a product/products - within the meaning of the Civil Code - concluded between the owner of the online store and the Customer, via the online store;
ICT system – a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network;
Act - Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827, as amended, consolidated text: Journal of Laws of 2019, item 134);
III. Conclusion of an agreement for the provision of services by electronic means
The Seller declares that it is a distributor of the products offered for sale through its online store and that it has all required consents and authorizations from the Manufacturers of the brands it sells under which it sells. The Seller declares that it conducts only mail order sales via its website.
The Seller conducts sales within the territory of the Republic of Poland and abroad.
The Seller provides the following electronic services via the Online Store available at: kulunove.pl:
a) Enabling the placement of an order via an appropriate form and conclusion of a sales contract,
b) Newsletter.
The condition for placing an Order in the Online Store by the Customer is to read these regulations and accept their provisions during the execution of the order.
Product information presented on the online store's website does not constitute an offer within the meaning of the Civil Code; it constitutes an invitation to enter into a sales contract. No later than the moment the consumer expresses their intention to be bound by a distance or off-premises contract, the consumer will be provided with information in a clear and understandable manner within the scope specified in Article 12 of the Consumer Rights Act.
All products offered in the online store are brand new, originally packaged, free from physical and legal defects, and have been legally introduced to the Polish market.
Placing an order constitutes an offer within the meaning of the Civil Code, submitted to the Seller by the Customer.
The customer can place an order 24 hours a day via the online store website.
Customers can purchase products without registering. Customers place orders by specifying the pickup and payment method in the shopping cart, as well as other information necessary to complete the order, such as:
a) imię i nazwisko,
b) email address,
c) contact telephone number,
d) residential address and delivery address
e) and data necessary to issue a VAT invoice when the Customer requests the issuance of such an invoice.
The contract for the provision of electronic services consisting in enabling the Customer to place an order via an appropriate form is concluded for a fixed period and terminates when the order is placed or when the Customer ceases to place it.
When selecting a Product, the Customer indicates the ordered Product along with its size and color (if the product is available in different colors or sizes).
The ordering procedure ends when you use the "Buy and pay" field.
Immediately after receiving the order, the Administrator sends an order confirmation to the Customer's e-mail address.
Upon receipt of the order confirmation from the Administrator at the e-mail address provided by the Customer, the Customer concludes a sales contract with the Administrator for the product(s) covered by the order.
Ordering the product(s) is only possible upon acceptance of these Terms and Conditions by the Customer. Upon acceptance of the Terms and Conditions, the Customer is bound by their content.
The online store reserves the right to temporarily unavailable products in the color, size, quantity, etc. ordered by the Customer. Information about the temporary unavailability of a Product will be made available on the online store website.
The Seller reserves that the photos presenting the products and placed on the online store website are for informational purposes only and may not fully reflect the actual appearance of the products or show all the details.
Order fulfillment begins on weekdays after 10:00 AM, and on Saturdays, Sundays, and public holidays begins the next business day. In exceptional cases, orders are accepted by phone at: +48 536 457 258 (on business days between 10:00 AM and 4:00 PM).
If the Administrator is unable to fulfill the order due to the unavailability of the ordered products, he shall immediately, but no later than within 30 days from the date of conclusion of the contract, notify the Customer and, if he has received payment, return the entire amount received from the Customer.
As part of the technical requirements necessary to cooperate with the IT system used by the Service Provider to make purchases, the Customer should have an active electronic mail (e-mail) account and a device connected to the Internet that meets the following minimum technical requirements:
a) at least one of the following web browsers installed: Internet Explorer, Google Chrome, Mozilla Firefox, Safari,
b) screen with a minimum resolution of 1024x768 pixels.
The customer is obliged to use the online store in a manner consistent with the law and good practices.
The Customer is obliged not to provide content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties.
IV. Withdrawal from the Contract
A Consumer who has concluded a distance contract has the right to withdraw from the Contract without giving any reason and without incurring any additional costs, by submitting an appropriate written statement within 14 days. This period is non-extendable and is counted from the day the Consumer or a person indicated by them, who is not the carrier, takes possession of the item. If the contract covers multiple items delivered separately, in parts, or in batches, the period begins from the moment the last batch or part is taken into possession. In the case of contracts for items delivered regularly over a specified period, the period begins from the day the first item is taken into possession. For all other contracts, the period for withdrawal runs from the date the contract is concluded.To meet the deadline, it is sufficient to send the withdrawal statement (document: Withdrawal from Contract Form) before its expiry to the Service Provider’s address. When returning the goods, the Consumer should provide proof of purchase for accounting purposes.
In the event of withdrawal from a distance contract, the Contract is deemed not to have been concluded. All performances rendered by the parties shall be returned in an unchanged state, unless a change was necessary within the scope of ordinary management.
The Seller is obliged to promptly, and no later than within 14 days from the date of receiving the Consumer’s statement of withdrawal, return to the Consumer all payments made by them, including the cost of delivery of the goods.
The Seller shall refund the payment using the same means of payment as those used by the Consumer, unless the Consumer has expressly agreed to another method of refund that does not involve any costs for them.
The purchased product should be returned to the Seller’s address.
The Consumer is obliged to return the goods to the entrepreneur or hand them over to a person authorized by the Seller to collect them without delay, but no later than 14 days from the day on which they withdrew from the contract, unless the Seller has offered to collect the goods themselves. To meet the deadline, it is sufficient to send the goods back before it expires.
If the Seller has not offered to collect the goods from the Consumer, they may withhold the refund of payments received from the Consumer until they have received the goods back or the Consumer has provided proof of their return shipment, whichever occurs first.
The Seller informs that the right of withdrawal from the contract does not apply to Consumers in relation to contracts specified in Article 38 of the Consumer Rights Act.
IV.A. Returns
Subject to Section IV of these Terms and Conditions, the rules regarding returns are set out in this Section IV.A.
A Customer may return goods whether they are a registered or unregistered user.
If the Customer is a registered user, in order to make a return they should log in to their account using their email address and password, and initiate the return by selecting the relevant product in the “Orders” tab (button: “Make a return”).
Subject to the time limits specified in Section IV, a return may be made within 30 days from the date the order was placed.
When making a return, the Customer must select the parcel size and the drop-off point. Depending on the size of the parcel, the shipping cost may vary (the appropriate parcel size should be chosen so that it fits in the parcel locker). The Customer must also select a drop-off location.
After completing all the steps described above, the Customer should download the shipping label and proceed to the return details.
The shipping label must be affixed to the properly packaged return item, which should then be delivered to the drop-off point chosen by the Customer.
The return of goods by an unregistered Customer is made at the following address: https://kulunove.com/account?section=orders&login=anonymous. In the form, the Customer must provide the order number and the email address used when placing the order. After confirming the address through email verification, the Customer should follow the instructions provided in the online form (procedure analogous to steps 4–7 above).
A user cannot register a single return for multiple orders. Each order must be returned individually in a separate shipment.
When making a return via the Kulunove system, the cost of the shipping method chosen by the user will be deducted from the refund amount if the return is made at the Customer’s expense.
If the user has made an error when entering their email address, they should contact Kulunove’s customer service. Kulunove will then provide a return form to enable the return via the traditional method.
If the return is made by a Customer with a delivery address outside Poland, the Customer will receive a return form together with the goods. In this case, the return must be made via the traditional method. The electronic return system is not available to international Customers.
Each user who has placed an order in the Kulunove store will receive a VAT invoice sent to the email address provided.
After the return has been accepted by Kulunove, the user who made the return will receive a Corrective VAT Invoice (credit note) at the email address provided.
If the return is made at the Customer’s expense, the Customer will receive a VAT invoice for the shipping cost. In the case of any additional deductions for laundry or tailoring services, the user will receive a VAT invoice as well.
V. Price and Payment Methods
The prices displayed on the Online Store’s website for the offered Products include VAT and are given in Polish zlotys (PLN). The prices do not include shipping costs.
Information on the total value of the order, including shipping costs, is provided to the Customer on the website after the Customer selects the payment method and delivery option for the order.
The Customer may choose from the following payment methods:
a) online payment via Przelewy24 for the full value of the order as calculated, prior to delivery of the ordered product;
b) online payment via Blik for the full value of the order as calculated, prior to delivery of the ordered product;
c) online payment via PayPo for the full value of the order as calculated, prior to delivery of the ordered product;
d) online payment via Karta for the full value of the order as calculated, prior to delivery of the ordered product;
e) online payment via BrainTree for the full value of the order as calculated, prior to delivery of the ordered product.
The Customer is charged with delivery (shipping) costs as specified in the transport price list.
The Customer purchases the product and orders the delivery service (if applicable) at the prices and shipping rates in effect at the time the order is placed.
The Administrator reserves the right to change prices and shipping rates, in particular in the event of changes in the price lists of delivery service providers. This provision does not apply to orders that are already being processed or for which an order confirmation has already been sent to the Customer.
VI. Delivery of Ordered Products
The Product is shipped to the address indicated in the order form or provided by telephone or email. The Service Provider shall promptly inform the Customer of any incorrectly completed order form that prevents shipment or may cause delays.
A VAT invoice is issued for each order. The Seller conducts sales exclusively via online mail order, and is therefore exempt from the obligation to possess a cash register and issue receipts.
The ordered Product is delivered via postal or courier services. Delivery of the ordered Products is carried out within the territory of the Republic of Poland or abroad.
Deliveries of ordered Products are carried out within approximately 1–3 days from the date the Online Store receives the Order. In the case of a large number of orders, this period may be extended (however, the delivery period may not exceed 30 days, starting from the day following the placement of the Order by the Customer).
If the order is placed by a Consumer, the product shall be delivered no later than 30 days from the date of conclusion of the contract, unless the Parties agree otherwise.
It is recommended that the Customer, who is also a consumer within the meaning of Article 221 of the Civil Code, verify the condition of the product upon delivery and, if possible, in the presence of the delivery service representative (courier, postal operator, etc.), draw up an appropriate report. Checking the shipment will facilitate and expedite the process of pursuing any claims against the responsible entity in the event of mechanical damage to the shipment occurring during transport. In such cases, the Customer is advised to contact the Seller as soon as possible.
A Customer who is not a consumer within the meaning of Article 221 of the Civil Code is required to check the condition of the product upon delivery and, in the presence of the delivery service representative (courier, postal operator, etc.), prepare a damage report if any mechanical damage to the shipment is found during transport, and immediately contact the Seller.
VII. Warranty and Complaints Procedure
In the event of non-conformity of goods with the contract, the consumer shall have the rights specified in Chapter 5a of the Consumer Rights Act. The provisions of Book Three, Title XI, Division II of the Civil Code do not apply to contracts obliging the transfer of ownership of goods to the consumer, in particular to sales contracts, delivery contracts, and contracts for specific work that constitute goods.
If the goods are not in conformity with the contract, the consumer may request their repair or replacement.
The Seller may carry out a replacement where the Consumer requests a repair, or may carry out a repair where the Consumer requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer is impossible or would involve excessive costs for the Seller. If both repair and replacement are impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract. When assessing the excessive nature of the costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the lack of conformity, the value of the goods in conformity with the contract, and the excessive inconvenience for the Consumer resulting from changing the method of bringing the goods into conformity.
The Seller shall carry out the repair or replacement within a reasonable time from the moment they were informed by the Consumer of the lack of conformity, and without undue inconvenience to the Consumer, taking into account the nature of the goods and the purpose for which the Consumer purchased them. The Seller shall bear the costs of repair or replacement, in particular postage, transport, labor, and material costs.
The Consumer shall make the goods available to the Seller for repair or replacement. The Seller shall collect the goods from the Consumer at their own expense.
If the goods are not in conformity with the contract, the Consumer may submit a statement requesting a price reduction or withdrawal from the contract if:
a) the Seller has refused to bring the goods into conformity with the contract,
b) the Seller has not brought the goods into conformity with the contract,
c) the lack of conformity persists despite the Seller’s attempt to bring the goods into conformity with the contract,
d) the lack of conformity is so significant as to justify an immediate price reduction or withdrawal from the contract without first using other remedies,
e)it is evident from the Seller’s statement or the circumstances that they will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.
The reduced price must be proportionate to the price under the contract, reflecting the ratio of the value of the non-conforming goods to that of goods in conformity with the contract.
The Seller shall refund to the Consumer the amounts due as a result of exercising the right to a price reduction without delay, no later than 14 days from the date of receipt of the Consumer’s statement on the price reduction.
The Consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is insignificant. It is presumed that any lack of conformity is significant.
If the lack of conformity relates only to certain goods delivered under the contract, the Consumer may withdraw from the contract only in respect of those goods, as well as in respect of other goods purchased together with the non-conforming goods, if it cannot reasonably be expected that the Consumer would agree to keep only the goods that conform to the contract.
In the event of withdrawal from the contract, the Consumer shall promptly return the goods to the Seller at the Seller’s expense. The Seller shall refund the purchase price to the Consumer without delay, no later than 14 days from the date of receipt of the goods or proof of their return shipment.
The Seller shall refund the price using the same means of payment as those used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not incur any costs for them.
Products also come with an additional manufacturer’s, importer’s, or seller’s warranty valid within the territory of Poland. The warranty period for each product is stated in its description on the store’s website. Detailed terms of the warranty are specified in the warranty document issued by the guarantor. Most products are covered by warranties handled directly by the manufacturers. The Customer may also initiate a warranty complaint procedure through the Seller.
The Customer may submit complaints related to the provision of electronic services via the Kulunove online store—concerning account creation and management, the ability to place orders via the order form, or the quality of Products—by sending an email to: kontakt@kulunove.pl or by calling +48 536 457 258.
The Administrator will respond to complaints to the email address provided by the user or in another manner agreed upon by the parties.
The Seller is obliged to respond to a complaint submitted by the Customer, including a Consumer, within 14 days of its receipt.
If the Seller does not respond within the above-mentioned period, it is deemed that the complaint has been accepted.
The Seller shall provide the Consumer with the response to the complaint in writing or on another durable medium.
Quantity and quality complaints regarding received Products may be submitted within no more than one month from the discovery of the defect, but no later than within 2 years from the date the Product was delivered to the Customer. The complaint should include as many details as possible: invoice number, shipping confirmation number, circumstances of the damage, etc.
If the complaint is resolved in favor of the Customer, the Administrator shall bring the Product into conformity with the contract, as requested by the Customer, by repairing or replacing it with a new one. If repair or replacement of the Product is impossible or would involve excessive costs, the Customer has the right to request a price reduction or withdraw from the contract.
For contracts concluded with Customers who are not Consumers within the meaning of Article 221 of the Civil Code, under Article 558 §1 of the Civil Code, the Seller’s liability under the statutory warranty is excluded.
A Customer may submit a complaint regarding a product with defects under generally applicable law:
a) by exercising the rights arising from the granted warranty—in such cases, the Customer may submit a complaint to the Administrator, who acts solely as an intermediary passing the complaint to the manufacturer,
b) by exercising the rights available to a Customer who is also a Consumer within the meaning of Article 221 of the Civil Code, against the Administrator, in relation to the non-conformity of the Product with the contract.
If the ordered Product is to be shipped by the Service Provider to a Customer who is a Consumer, the risk of accidental loss or damage to the Product passes to the Consumer at the moment the Product is delivered to the Consumer. Delivery shall also be deemed to have occurred when the Service Provider entrusts the Product to the carrier, provided that the Service Provider had no influence over the Consumer’s choice of carrier.
VIII. Online Store Newsletter
The Newsletter is sent only to Customers who have consented to receive it by providing their identifying email address for this purpose.
The Newsletter service consists of periodically sending advertising messages to the Customer at the email address provided by the Customer.
By subscribing to the Newsletter, the Customer agrees to receive electronic correspondence from the Online Store and simultaneously consents to the processing of their personal data to the extent necessary for this purpose.
The Customer may unsubscribe from the Newsletter at any time by contacting the Administrator. The Customer will be promptly notified by return message that their email address has been removed from the Newsletter subscriber list.
VIII.A. Gift Cards
Customers have the option to purchase Gift Cards (hereinafter also referred to as Cards) through the online store https://kulunove.pl, in the following denominations: 200 PLN, 300 PLN, 500 PLN, 700 PLN and 1,000 PLN.
The issuer of the Gift Card is the Seller. The Gift Card is an electronic merchandise voucher in the form of a paper card, issued to the bearer, entitling the User to use it in the Online Store.
The Gift Card is not a payment card, an electronic payment instrument, or an electronic money instrument. The Gift Card constitutes a form of voucher for purchases in the Online Store. Each Gift Card bears on its reverse side a unique code that must be entered when making a purchase using the Card.
The Gift Card is a single-purpose voucher within the meaning of the Act of 11 March 2004 on Value Added Tax, and as such, the issuance of Gift Cards constitutes a VAT-taxable transaction under the aforementioned Act.
In exchange for the funds received from the Customer, the Seller undertakes to provide the Customer with a Gift Card and to accept the Gift Card as payment for all or part of the price of Products purchased in the Online Store.
The Gift Card cannot be exchanged for cash — in whole or in part — even if the funds available on the Gift Card have not been used, in full or in part, before the expiry date of the Card.
The Seller shall not be liable for the use of the Gift Card by unauthorized persons, nor for the loss or damage of the Gift Card for reasons beyond the Seller’s control after the Card has been issued to the Customer.
The Gift Card remains valid for a period of 12 months from the date of its activation. The activation of the Gift Card occurs automatically at the time of purchase by the Customer. From the moment of activation, the Customer or any person possessing the Gift Card code may use it to make purchases in the Online Store.
To purchase a Gift Card, the Customer must add the selected Card to their shopping cart in the Online Store, choose a delivery method, and make payment in accordance with the Online Store Terms and Conditions.
Payment for the Gift Card may be made using any of the payment methods available in the Online Store.
The Card may be used multiple times until the initial nominal value of the Card has been fully utilized or until the Gift Card’s expiry date.
To obtain information about the remaining balance or the validity period of a Gift Card, please contact the Seller at: https://kulunove.com/s/contact.
The Seller is entitled to refuse to honor a Gift Card in the following situations:
a) the validity period of the Card has expired,
b) the Gift Card has been fully used.
To use the Gift Card when making a purchase in the Online Store, the Customer should enter the code printed on the Gift Card in the “Discount Code” field in the shopping cart. The nominal value of the Card will then be applied toward the total price of the Product and Delivery.
With regard to delivery, withdrawal from the Gift Card sales agreement, complaints, and all other matters not regulated in this section, the relevant provisions of the Terms and Conditions and applicable law shall apply.
IX. Personal Data
Karolina Słoma, conducting business under the name Kulunove Karolina Słoma, with its registered office at: Chełmońskiego 89, 99-400 Łowicz, NIP: 8341841118, REGON: 368934619 is the Data Controller with respect to the personal data of Customers within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
For the purpose of performing a contract with the Customer, pursuant to Article 6(1)(b) of the GDPR, the Controller collects the following personal data: first name and last name; street; house number; apartment number; postal code; city/town; country; contact telephone number; email address; company name; and tax identification number (NIP). In addition to the information set out below, the detailed information obligation referred to in Article 13 of the GDPR towards Customers providing their personal data is fulfilled by the Controller when the Customer accesses the Controller’s website.
During registration in the online store, the Customer may consent to the processing of their personal data by the Controller for the purpose of receiving marketing information. Consent to the processing of data for this purpose is voluntary.
The recipients of Customers’ personal data are entities providing services to the Controller — on the basis of data processing agreements — in particular courier companies responsible for delivering parcels to Customers.
Customers’ personal data will not be transferred to any third country or international organization.
Customers’ personal data are stored by the Controller until the contract concluded with the Customer has been performed and for accounting purposes in accordance with applicable law, as well as until the Customer’s account is deleted from the Controller’s website.
The Customer has the right to access their personal data, the right to request rectification, erasure, or restriction of processing, and the right to data portability.
The Customer also has the right to lodge a complaint with the supervisory authority if they believe that the processing of their personal data violates the law.
Customers’ data are processed automatically; however, they are not subject to profiling.
To exercise their rights concerning the processing of personal data, the Customer should contact the Controller via email: kontakt@kulunove.pl or by phone +48 536 457 258.
X. Final Provisions
Users may contact the Seller in the following ways:
a) by phone: +48 536 457 258
b) by email: kontakt@kulunove.pl
c) in writing: ul. Aleje Sienkiewicza 1D, 99-400 Łowicz
Customers may access these Terms and Conditions at any time via the link provided on the homepage of the online store: Kulunove. The Terms and Conditions may be saved, reproduced, or printed for future reference.
The name of the online store Kulunove, the website address under which it is available: kulunove.com as well as all materials contained therein, are protected by copyright and other applicable intellectual property laws. Any use or distribution of these materials without the prior consent of the Store Owner is strictly prohibited.
These Terms and Conditions enter into force on the date of their publication on the online store’s website.
The Administrator reserves the right to amend the Terms and Conditions for valid reasons, in particular due to:changes in payment or delivery methods, changes in the scope, cost, or form of services provided, changes in the Administrator’s details, to the extent that such changes affect the implementation of these Terms and Conditions.
Customers with an account in the Store will be informed about any amendments to the Terms and Conditions via email.
If the Terms and Conditions have been changed since the Customer’s last login, the Customer will be asked to accept or reject the updated version. In the event of non-acceptance, making purchases in the Online Store will not be possible.
A Customer who does not accept the introduced amendments to the Terms and Conditions has the right to delete their account at any time.
Orders placed while the previous version of the Terms and Conditions was in force will be processed in accordance with that version. If a User does not agree to the amended Terms and Conditions, they may delete their Account.
For matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply, in particular: the Civil Code of 23 April 1964 (Journal of Laws No. 16, item 93, as amended), the Consumer Rights Act of 30 May 2014, and the GDPR (Regulation (EU) 2016/679).
For contracts concluded with Customers who are entrepreneurs and whose registered office is located outside the territory of the Republic of Poland, any matters not regulated herein shall be governed exclusively by the laws in force in the territory of the Republic of Poland.
For contracts concluded with Customers who are consumers and whose habitual residence is located outside the territory of the Republic of Poland, any matters not regulated herein shall likewise be governed by the laws in force in the Republic of Poland. The application of Polish law does not deprive such consumers of the protection granted to them under the mandatory provisions of the law of the country in which they have their habitual residence.
Disputes arising from the application of these Terms and Conditions or the performance of contracts concluded between the Service Provider and Customers shall be resolved by the court having jurisdiction in accordance with the provisions on subject-matter and territorial jurisdiction pursuant to the Code of Civil Procedure of 17 November 1964 (Journal of Laws No. 43, item 296, as amended).
The Seller is not obliged, under these Terms and Conditions, to use out-of-court dispute resolution procedures referred to in the Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes.
